Terms and conditions for Nihola.com WEB shop

These terms and conditions is applicable to all purchases on Nihola.com – any violation or attempt to violating the terms and conditions may result in your order being cancelled. In severe cases, we reserve the right to block you from placing future orders.

Nihola.com is owned by

  • Nihola Aps
  • CVR-nr. 21120537
  • Kastanievej 7
  • 4060 Kirke Saaby
  • Denmark
  • Tel.: +45 33227905
  • E-mail: nihola@nihola.dk

When shopping on Nihola.com, you must be at least 18 years of age on the day of the purchase and have access to a valid method of payment. All references to time on our website, is to be considered CE(S)T.

Opening hours – contacts

Opening hours are Monday till Thursday from 08.00 till 15:00 CE(S)T, and Friday from 08:00 till 14:00 CE(S)T. When sending an email outside opening hours, please note that we can not guarantee that requests for cancellations and/or changes to orders can be fulfilled.

Consumer sales

Nihola.com only deals on the consumer market, operating under the Danish consumer agreement law. Shipping prices shown online is only valid for consumer purchases. In case your order is not considered a consumer purchase, shipping prices shown online is not applicable and you will be faced with additional charges. Consumer purchase may only contain items that is strictly for your own personal use.

Cancellation is possible as long as the order has not be processed and prepared for dispatch. Cancellation can be requested via chat and email, and will usually be handled within  hour during office hours. Please note cancellation is not guaranteed, until you have received written confirmation.

Payment, delivery and customs fees

We accept these online payment methods: Visa, Visa electron, MasterCard, Maestro, JCB, Diners, Discover, and Dankort. Also, we do not accept payment upon delivery under any circumstance. Fees may apply from your bank and/or card issuer. Also the list of available payment methods may change without prior notice.

Full amount is not charged until the time of dispatch.

All prices are listed in Euro, both with and without VAT. To the item price, shipping fee must be added. Customers living outside the European Union do not pay VAT (Value added taxes), which is automatically deducted at the checkout. Customers living outside the European Union may be required to pay customs or import duties when parcels reach the destination country. These charges must be paid in full by the recipient of the parcel.

Some European regions is exempted from paying EU VAT, due to political reasons. Most of these can have VAT deducted automatically, however not for all. Customers living in these regions may be required to pay customs or import duties when parcels reach the destination country. These charges must be paid in full by the recipient of the parcel.

The customer takes full liability for all postal charges, return shipping costs, customs charges and handling fees. Should they refuse to accept a parcel due to import duties taxes or other reasons, then Nihola.com reserve the right to deduct our return expenses from the refund. In case the return expenses is higher than the order value, no refund will be done. If Nihola.com were to receive any later charges on the delivery, then Nihola.com reserve the right to charge your selected payment.

Nihola.com and its partners does not accept any liability regarding issues on delivery, that is caused by actions by any third party – such as these, but not limited to: information provided by customer, regulations and laws or local circumstances. Should Nihola.com or its partners receive any charges regarding the above mentioned, we reserve the right to charge customer.

Delivery times listed online should only serve as general guidance, and not as guaranteed delivery times. Busy seasons and local circumstances may influence on handling, processing and delivery times – this could fx. be customs handling, local holidays, security checks, government restrictions etc.

Shipping fees

As Nihola.com only operates within the business to consumer market, our prices (incl. shipping fees) are based on our customers buying only for their own personal use. The standard shipping fee is based on any one order being able to fit into one of our standard size shipping boxes. Any one order that requires a larger shipping shipping box, depending on the size and weight of the box required, may be subject to an additional shipping fee by the courier, which will be payable by the customer.

The paid shipping fee is for one (1) delivery only. On any failed delivery that is caused by the customer or by customer actions or lack thereof, Nihola.com reserve the right to either: require a new shipping fee to be paid, deduct the cost from a refund or abandon the parcel. Likewise if the mistake is on Nihola.com or one of our connected partners, we will cover the required fee and cost.

The shipping fee are subject to change, without any prior notification. The shipping fee can change due to change in shipping costs, administrative costs, customs and taxes etc.

Fraud prevention

To help prevent payment fraud, we may contact you and request additional information – in case we or our payment provider would have any concerns regarding your order. The additional information may be, but not limited to, proof of billing and/or delivery address. We will not cancel or not accept an order without contacting you, unless we are certain the order was was not genuinely placed by the card/account holder.

Credit card and account fraud is illegal, and we will in all cases work and cooperate with all relevant domestic and international law enforcement agencies to prevent and prosecute all fraudulent visitors.

If you have any questions about our fraud prevention methods, please contact and we will get back to you as soon as possible.

Right to return

You always have the right to return any item without cause, within 30 days from purchase. The 30 days counts from the date when you or someone else, receives the delivery. If the 30 day time period ends on a holiday, saturday or sunday the time is extended to the first coming weekday.

Christmas gifts purchased on October 1st 2020 can be exchanged until January 31st 2021, normal conditions apply.

How to use you right to return

If you want to use your right to return, you can send us a letter, an email or call us by phone. Please do list what you are returning and contact us.

  • Nihola Cykler
  • Kastanievej 7
  • 4060 Kirke Saaby
  • Denmark
  • Tel.: +45 33227905
  • E-mail: nihola@nihola.dk

We consider the 30 days limit upheld, if you inform us of decision to use your right within the 30 days. Also, the parcel must be sent directly to our address as stated above. Return deliveries made to a parcel shop or similar, can not be accepted.

When using your right to return, you are responsible for any return costs.

Refunding payment

When using your right to return, you have to include a copy of the order confirmation. This is not an absolute requirement, but the handling time will be faster if you fill out our form on the invoice. We will reimburse you for the money you have paid us. The amount will we transferred to the credit card you have used for your purchase or to you bank account as soon as we have received the returned item and ensured that it meets our rules for returns. The only cost for you when returning/regretting an order is the delivery cost for returning the item to us.

We will always process such a reimbursement or refund to the same method payment, as you used when paying for the order – unless we have clearly agreed to do otherwise.

Please note, we do not accept packages sent cash on delivery (COD).

Installation and test of item

You are allowed to examine the item, the same way you are allowed to and possible when shopping in a physical store – but you may not in anyway start installing and using the product. If you have started using the item, or have tested it out in a way that is beyond what is expected from a physical shop, and we can not re-sell it or not sell it at full value, you must expect us to reduce your refund with the loss of value. If the item has fully lost any value, we will not refund you.

When returning any item, you are obliged to ensure the item is safely wrapped. You bear all risk for the parcel and the items, until we receive it. We advise you to ask for a receipt when returning, and if possible track and trace information.


You have 24 months of warranty on any item bought from us, as stated in the Danish consumer agreement law. If you wish to execute your right to make claim, you must contact us on the following:

  • Nihola Cykler
  • Kastanievej 7
  • 4060 Kirke Saaby
  • Denmark
  • Tel.: +45 33227905
  • E-mail: nihola@nihola.dk

When you return an item we need you to inform us about the issue in as much detail as possible. Also, you must inform us of your order number related to the item, as well as your contact information.

If the return is justified we will, of course, reimburse you for your reasonable delivery costs. Remember to always send the package in protective packaging, and get a receipt for shipment, so we can reimburse your reasonable shipping costs.

You have to return within reasonable time after you have noticed the defect regarding the item. If you return within two months after you notice the defect, the return will always be considered within reasonable time. However, you must stop using the item as soon as you notice a (potential) defect.

In the case of an approved reclamation, Nihola.com is obligated by Danish law to replace the product with a new item, of exact specifications or similar (but never lesser). Should it not be possible to offer the exact same item, we will issue a voucher enabling the customer to find a replacement.

Stock, sold outs and other

We take great pride in delivering any order in accurate manner, as requested by any customer. However, in a few rare cases we may notice an error on our stock count. Whenever we notice such, we will take needed precautions to correct the stock. This does in a few situations cause an already placed order or item, to become sold out after being placed. These situations can not be completely eliminated.

Information about complaints

Any complaint with an item or a service provided by us, can be sent to:

  • Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
  • Carl Jacobsens Vej 35
  • 2500 Valby
  • You can also use this website: www.forbrug.dk

The EU Commission online dispute resolution portal may also be used, when wanting to file a complaint. It is particular relevant for those living in another EU country. Your complaint may be filed here – http://ec.europa.eu/odr. When filing a complaint use this email address: nihola@nihola.dk: 

However we do always recommend that you get in touch with us, whenever you have a complaint. And we will do our utmost best to solve it.

Updated: 29-11-2021